Meetings & Events Sales Coordinator
The Meetings & Events Sales Coordinator, has responsibility and accountability of the hire of the hotel & private hire across the Leisure Venues for meetings and events. Taking bookings, developing key relationships and ensuring meetings and events are managed effectively. You must be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach. To constantly exceed guest expectations, delivering the highest standards of customer service, at times under great pressure.
· Manage the sales and bookings of meetings and events, dealing with enquiries, following up with potential clients, meeting clients and promoting offers.
· Ensure effective systems for bookings and invoicing are in place, reviewing and updating processes as required.
· Manage the booking system and record data
· Determine rates, prepare proposals to meet and exceed the client’s expectations.
· Ensure that meetings and events are delivered by ensuring detailed management schedules are prepared and staff are briefed of client’s needs.
· Capture the client’s vision and effectively convey and deliver this.
· Nurture and build relations with current and potential clients, conference agencies and corporate/private supporters.
· Maximise turnover and profit working to grow the business.
· Periodical reviews with the M&E manager and Higher Management.
· Identify new markets and business opportunities.
· Proactively solicit new accounts for the hotel by sales calls daily.
· Provide quick and timely responses, immediate communication to develop professional long terms business relations.
· Collaborate with team to develop and implement plans effective for enhancing sales and overall company performance.
· Ensure provision of proper aftercare sales support and service to clients.
· Organise/be actively involved in sales meetings to discuss activities and future plans.
· Connect with people in a meaningful way, continually innovating to expand the reach with key corporate, business and community organisations.
· Host and entertain clients
· Conduct show rounds, fam trips as necessary.
· Be aware of company and hotel policies which affect the M & E department.
· Have full product knowledge of the facilities offered at the hotel and Leisure Venues.
· Cross sell all venues at every opportunity.
· Ensure that there are appropriate professional standards of behaviour in the department.
· Promote teamwork within the department and with other departments.
· Assist in other departments during emergencies or as deemed necessary by the Operations / General Manager.
· Carry out other duties/tasks outside normal routines but within the overall scope of the job.
· To implement the consistent delivery of superior customer service.
- To ensure that the department creates a professional impression to customers and team members.
- To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
- To assist with maintaining and improving departmental operating standards.
Person Specification
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers
- Be confident and self-motivated, demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be honest and reliable, trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times
- Work together with the team to ensure that the business is the best it can be
- Be able to communicate well with people of all levels
- Supervise, train and develop others
- Support, encourage and motivate others
- Look for opportunity to improve areas of the business
- Communicate clearly to colleagues and customers
- Gain commitment of others by using own knowledge